“He’s my absolutely favorite client,” Dan Oropesa, the Relationship Manager at my firm, proclaims with great conviction as we sit at the computer, charting the next few months of my life.
He’s talking about Rich, the head of a large securities firm, a fellow I coach.
Here’s the part I want you to get: Dan has never met Rich, never even spoken with him on the phone. This is a business relationship charged solely by emails to schedule appointments. The ridiculously mundane stuff of conducting business.